Legal
Privacy Policy
Last updated:
This policy explains how (“we”, “us”) collects and uses personal information when you visit lumacarve.com or buy from us.
Who we are
is a trading name of , based in .
Contact: lumacarve@gmail.com
Address: ,
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Information we collect
- Contact details — name, email address, phone number (if provided).
- Order details — products ordered, delivery address, notes you send us.
- Payment information — card payments are processed by Stripe. We do not store your full card details on our website.
- Technical data — basic information such as browser type and pages visited, where our hosting or analytics tools collect it.
How we use your information
- To process and deliver your order.
- To contact you about your order (confirmation, delivery, or support).
- To meet legal, tax, and accounting obligations.
- To improve our website and customer experience.
Legal basis (UK GDPR)
We process personal data because it is necessary to:
- perform a contract with you (your order), and/or
- pursue our legitimate interests in running our business (for example customer service and fraud prevention), and/or
- comply with legal obligations.
Where we need your consent (for example marketing emails), we will ask separately. You can withdraw consent at any time.
Sharing your information
We may share data with trusted service providers who help us run the business, including:
- Stripe — secure payment processing.
- Vercel — website hosting.
- Royal Mail / postal services — delivery of your order.
We do not sell your personal data.
How long we keep data
We keep order and contact records for as long as needed to fulfil your order, handle queries, and meet tax and legal requirements (typically up to 6 years for business records).
Your rights
Under UK data protection law you may have the right to:
- access the personal data we hold about you;
- request correction or erasure in certain circumstances;
- object to or restrict certain processing;
- request data portability where applicable;
- lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
To exercise your rights, email lumacarve@gmail.com.
Cookies
Our site may use essential cookies required for checkout and security. If we add analytics or marketing cookies later, we will update this policy.
This policy is provided for transparency. It is not legal advice.